Imagine a car full of presents, 1 kid, 2 cats, 2 gerbils and 2 adults breaking down at 4:45pm on New Year’s Eve. The only place around (and serendipitously very close) was Park Manor Automotive…and they’re ‘Open’ sign was still lit. We limped in, my husband ran inside, and out came Steve only to tell us that our engine was shot and, given the holiday, nothing could be done for a couple of days. We were worried.

Steve, even though he had plans, went into the office and he and another gentleman started calling local car rental places…all of which were closed. He finally found us a car…at the airport. A friend of his happened to stop in to wish him a Happy New Year, found out what was happening, and offered to drive my husband to the airport, wait for him while he picked up the car, and then show him the way back. In the meantime, Steve kept the gaggle of us girls (cats and gerbils included) company, making sure we felt safe and secure.

Once my husband got back with the rental car, Steve offered one of his cars for us to put our cats in while we transferred everything from one car to another…and both he and his friend helped with the transfer. He then had us follow him to a safe, pet-friendly hotel before finally being able to go on to his New Year’s plans for the evening…his reason? “People come first.”

Steve called first thing Friday morning and his first words were, “Did you get home safely; are you ok?” He also bent over backwards to get the best parts he could in the quickest time…he even texted a picture of the brand new engine poised over the open hood of my car telling me all was on track and ready to go. We weren’t able to pick up the car (being 3 hours away) during their operating hours…so Steve called the morning after my husband picked up the car to make sure, once again, that all was well.

I have never written such a lengthy review (much less many reviews)…but the quality of care that we received from Steve is beyond superb. I would drive the 6 hours round-trip just to have him take care of my car again! He is honest, trustworthy and goes beyond the extra mile to take care of his customers and we could NOT have been luckier to land on his doorstep New Year’s Eve.